Quality Manager

Quality Assurance Manager

Position is responsible for leading the quality assurance function for the Climax / Calder / BoreTech / H&S product lines manufactured in Newberg. The qualified person shall manage quality systems, processes, and personnel to ensure products meet or exceed regulatory, company, and customer requirements. The position involves direct supervision of quality inspectors, maintaining ISO 9001 compliance, managing supplier quality programs, and driving continuous improvement initiatives to enhance product quality and customer satisfaction. The person shall work collaboratively with manufacturing, engineering, and supply chain teams to implement effective quality control measures, resolve quality issues, and optimize processes. This role requires strong analytical skills, quality system expertise, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Essential Functions

• Quality System Management
• Own and continuously improve the company's ISO 9001 quality system and manage annual recertification audits
• Develop, implement, and maintain quality control guidelines and protocols across all product lines
• Ensure compliance with regulatory, company, and manufacturing requirements / specifications
• Perform internal audits of procedures as required
• Review and approve Engineering Change Control requests as part of revision control
• Team Management
• Directly supervise and manage quality inspectors and support staff
• Train, mentor, and develop team members; manage individual and team performance
• Coordinate workload distribution and ensure adequate coverage for quality operations
• Supplier Quality Management
• Collaborate with supply chain management to drive continuous improvements in supplier quality
• Work closely with suppliers to resolve nonconformances and implement corrective actions
• Manage supplier quality programs including PPAP (Preproduction Approval Process) and first article inspections
• Coordinate with offshore and domestic suppliers on quality requirements and performance
• Customer Quality Management
• Own customer complaint process from voice of customer through implementation of corrective actions
• Manage warranty issues and field defect data analysis
• Ensure customer quality requirements are met and maintained
• Support customer visits and quality discussions as needed
• Quality Data Analysis and Metrics
• Analyze quality data and metrics to identify trends and improvement opportunities
• Implement and maintain statistical process control (SPC) systems
• Track and report key quality performance indicators
• Use root cause identification methodologies including 8D, 5 Why, and Fishbone analysis
• Process Improvement
• Drive continuous improvements in manufacturing processes to enhance quality while reducing costs and lead times
• Lead quality-related projects and initiatives
• Collaborate with engineering and manufacturing on process optimization
• Support Design for Manufacturing (DFM) initiatives
• Equipment and Calibration Management
• Maintain certification and calibration of all quality measurement equipment
• Ensure proper use and maintenance of metrology tools and coordinate measurement machines
• Manage quality lab operations and equipment

Education and Experience

SFE / Climax is a drug-free workplace.