Engineer / Sr Engineer, IT Situational Awareness

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ?This job is a member of the Situational Awareness Engineering team under the Cybersecurity and Technology Risk department.

Our team's focus is to reduce the MTTD and MTTR of IT incidents to reduce downtime and other impacts to customers and / or revenue. This team accomplishes this with constant monitoring and timely alerting of issues to the appropriate teams.

This position will design, build, deploy, and support hardware and software that facilitates event correlation and alerting in the AA IT environment. This position will also work with teams within the company to design / redesign alerting solutions as is appropriate for their application and its criticality to the company's operations.

What you'll do

Designs, builds, deploys, and maintains Observability Engineering (SAE) tools through collaborative efforts with team members and third-party vendors

Onboards applications into dynatrace platform and work on platform support and core engineering work areas to mature the Observability platform

Ensures the Dynatrace platform is in stable condition and proactively works on fixing platform issues with the platform and user tickets.

Owns the administration of the Dynatrace platform and provides comprehensive consultation to our application customers.

Collaborates with project managers, engineers, administrators, platform architects and customers to deliver projects on time Works with suppliers on product lifecycle and refresh planning

Develops documentation for requirements, operational policies, and procedures, as well as documentation to deploy monitoring tools to the data center and application operations teams

Proactively recommends courses of action to maintain cost effectiveness and competitiveness

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in computer science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience / training

3 years of Dynatrace administration experience

3 years of Linux / Unix Administration experience

Experience with Git, CI / CD pipelines including Azure DevOps, Jenkins, Github Actions Scripting / programming experience using Javascript

Preferred Qualifications- Education & Prior Job Experience

Recent certification in Dynatrace.

Experience with AIOPs platforms

SRE experience

Configuration management with Terraform, Ansible, or Puppet

Scripting / programming experience using Python, or Bash Working knowledge of MySQL

Knowledge of tools / technologies such as Nginx, RabbitMQ, MySQL, ElasticSearch / OpenSearch

Skills

Proficient in Dynatrace administration skills,

Expertise in Windows / Linux (Server 2012 / 2016 / RHEL)

Strong proficiency in Python and self-reliant in at least one other programming language such as Javascript or Bash

Proficient understanding of code versioning tools, such as Git

Experience working with continuous integration and / or continuous delivery systems such as Jenkins

Working knowledge of one or more cloud technologies. PCF, Azure, Citrix, AWS, Google

Knowledge of IP networking including TCP, UDP, DNS, DHCP, firewalls, IP routing, etc.

Knowledge of security principles and methods

Experience in Agile methodologies, such as SCRUM

Solid judgment and analytical skills; strong follow-up and organizational skills

Ability to effectively adapt to rapidly changing technology and apply it to business needs

Ability to anticipate user requirements and identify and resolve complex problems; strong customer service and communications skills

Experience in evaluating and explaining problems or situations; root cause analysis

What you'll get

Feel free to take advantage of all that American Airlines has to offer :

Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs : We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices : hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.