Global Technology Support Manager

At Feed the Children, we recognize the value of outstanding people, and we are looking for compassionate changemakers to join our team. We pride ourselves on cultivating a collaborative workplace where employees experience productive and rewarding employment and feel engaged in our mission to end childhood hunger. Our passionate team shares a deep sense of purpose, and we dream big to solve complex problems and create positive impact in communities around the world.

Feed the Children is recognized by Candid with its Platinum Seal of Transparency and is accredited by the BBB Wise Giving Alliance. The organization has received a 4-star rating from Charity Navigator and is consistently recognized on the Forbes Top 100 Charities list.

We are currently in search of a Global Technology Support Manager to join our Information Technology team! The Global Technology Support Manager is responsible for overseeing the full lifecycle of IT assets—from procurement through secure disposal—while also providing hands-on technical support to end users across the organization. This role ensures efficient asset management, compliance with licensing and inventory standards, and contributes to continuous improvement of IT support processes in collaboration with the global IT team. This position will report directly to the Vice President of Information Technology.

Job Requirements : Education

Bachelor’s degree in Computer Science or Management Information Systems preferred

Experience

5+ years’ experience with Microsoft Intune and Microsoft Defender installation

Strong knowledge of IT infrastructure, including hardware and software systems.

Networking experience with the ability to troubleshoot basic networking issues such as :

• Cabling issues
• TCP / IP issues
• Wi-Fi connections
• Connection issues due to computer hardware or firmware requirements
• Windows 10 or better support experience

Strong knowledge of IT infrastructure, including hardware and software systems.

Experience working with Apple Macintosh products preferred

Excellent analytical, problem-solving, and organizational skills.

Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders.

Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this job may be considered.

Essential Functions :

IT Support

IT Asset Management

Model the type and level of behavior, professionalism and leadership that is in accordance with the values of the organization.

Ensure compliance with all relevant regulations and laws; maintain accountability standards.

Performs other related duties as required.

About Feed the Children :

As a leading anti-hunger organization, Feed the Children is committed to ending childhood hunger. We provide children and families in the U.S. and around the world with the food and essentials kids need to grow and thrive.

Through our programs and partnerships, we feed children today while helping their families and communities build resilient futures. In addition to food, we distribute household and personal care items across the United States to help parents and caregivers maintain stable, food-secure households. Internationally, we expand access to nutritious meals, safe water, improved hygiene, and training in sustainable living. Responsible stewards of our resources, we are driven to pursue innovative, holistic, and child-focused solutions to the complex challenges of hunger, food insecurity, and poverty.

For children everywhere, we believe that having enough to eat is a fundamental right.

Our Values :

We are driven by a shared sense of PURPOSE

At Feed the Children, our commitment to the mission is at the heart of what we do and fuels our collective impact in the communities where we serve.

We cannot achieve our bold vision without our talented PEOPLE

We are passionate about fostering a best-in-class workforce that is engaged, respected, and empowered to deliver results.

We believe in CURIOSITY and continued learning

Success requires a culture of discovery, curiosity and continued learning to expand our knowledge, seek new perspectives and challenge the status quo.

We know COLLABORATION is the only way to end childhood hunger

We cannot succeed alone. It will take all of us – our employees, donors, partners, volunteers – working together to accomplish our ambitious goals.

We DREAM big

When we work together, we collectively reimagine what is possible. We dream big to solve complex problems and create deep impact in communities around the world.

We VALUE every donor

We respect our donors’ intentions and promote responsible stewardship of the resources they entrust to us.

Join Feed the Children and help create a world where no child goes to bed hungry.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Feed the Children is an equal opportunity employer. All qualified candidates will receive consideration for positions without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, political affiliation, pregnancy, military and / or veterans’ status, genetic characteristics, marital status or any other considerations made unlawful by applicable state, federal, or local law. Feed the Children welcomes and encourages applications from persons with physical and mental disabilities and will make every effort to reasonably accommodate the needs of those persons. Additionally, Feed the Children strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. Feed the Children expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that Feed the Children work is carried out in honest and fair methods, in alignment with the Feed the Children safeguarding and associated policies.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.