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Customer Service

Customer Service

Surface CombustionMaumee, OH, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $18.00 to $20.00

Responsibilities and Duties

(The following is a list of the main duties and responsibilities. It is not meant to serve as an all-inclusive list. This position is required to perform other duties and responsibilities as assigned.)

  • Assist in prompt customer requests, enhancing the total sales dollar by performing in the following tasks or developing quote information / packages through identification research and compiling information
  • Receives requests from a telemarketing rep or an Aftermarket Parts Manager
  • Identifies parts through research including :

Bill of Material

  • Microfilm Information
  • Prints
  • SX Files
  • Contract Files
  • Spare Parts department information
  • Files
  • Purchasing
  • Engineering
  • Vax Computer System
  • Upgrade parts request by recommending complimentary or associated items
  • Establishes customers pricing information based on :
  • Stock pricing

  • Purchased pricing
  • Burdens
  • Insurance
  • Established divisors for each of the twenty-one categories
  • Promotional prices
  • Special pricing
  • Rebuild status
  • Reseller status
  • Required engineering hours
  • Returns entire package to respective telemarketing sale representative or aftermarket manager including :
  • Research materials (copies of bills of materials, pertinent prints, purchasing information, and engineering recommendations)

  • Future responsibilities including exploring and utilizing the FoxPro system
  • Entering orders on the Vax system and processing RMAs (returned material authorizations)
  • In addition, there may customer contact via phone required in the future
  • Benefits

  • Vacation
  • 10 Paid Holidays
  • Paid Personal Time Off
  • 401(k) : Eligible after one year. 50% match on the first 6% of salary
  • Discretionary profit share
  • Medical, Dental, Vision and Prescription Drug Benefits
  • Health Savings Account
  • Short-Term and Long-Term Disability (company paid)
  • Basic Life Insurance (company-paid)
  • Optional Life Insurance (employee, spouse, children)
  • Optional Accidental Death and Dismemberment Insurance
  • Tuition Reimbursement : Eligible after two years
  • Wellness Program and Discounts
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    Customer Service • Maumee, OH, US

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