Help Desk Technician

Job Description

Job Description

Wage : $20-25 per hour

Job Description : As a Helpdesk Technician at Appalachian Network Services Inc, you will provide crucial first-level technical support within our IT Support department. This in-office role focuses on delivering responsive and high-quality remote support for our customers' technology needs, including workstations, servers, printers, networks, and other IT systems.

Key Responsibilities :

• Provide prompt and effective first-level reactive remote support for issues related to core business applications, operating systems, workstations, servers, printers, networks, and phone systems.
• Implement and support basic remote access solutions including VPN, Terminal Services, and Citrix.
• Actively manage and respond to customer support tickets and calls, ensuring high-quality service and timely issue resolution.
• Maintain and update system documentation in ConnectWise, ensuring procedures are current and effective.
• Communicate effectively with customers, keeping them informed of incident progress and managing notifications for impending changes and scheduled outages.

Additional Duties and Responsibilities :

Company Culture :

Knowledge, Skills, and Abilities Required :

Professional Certifications :

Experience :

Benefits :

Schedule :

Company's Website :

As part of this process, the selected candidate will be subject to a criminal background check, FBI finger Printing, and drug testing to ensure compliance with regulatory standards.