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IT Technical Support Specialist

IT Technical Support Specialist

Apex Engineering GroupFargo, ND, US
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Office Location :

  • Fargo, ND   Position Description : The Technical Support Specialist provides technical support and guidance by troubleshooting user issues, installing and configuring hardware / software, and assisting with system maintenance.

Qualification Requirements :

  • A two-year IT associate degree with 2-4 years of relevant experience in Information Systems, Computer Science, MIS, Systems / Network Administration is required.  A bachelor’s degree in IT Management or related fields is a plus.
  • Thorough understanding of IT principles, cyber security, operating and networking systems, interfaces, policies, and procedures.
  • Expert computer skills in Microsoft Windows environment.
  • Must be skilled in Microsoft Office Suite.
  • Experience with SharePoint (configuration, management, or customization) is highly desirable.
  • Ability to explain technical problems and offer solutions to those without technological training.
  • Excellent verbal and written communication skills.
  • Must be detail orientated, self-motivated with strong interpersonal and organizational skills.
  • Excellent analytical and management skills, while technically savvy.  Must be willing to interact with people and work in team environments.
  • A valid driver’s license is required or the ability to obtain one.

    • Physical Requirements :

  • Ability to operate a computer under normal ergonomic office conditions.
  • Must be able to clearly articulate both verbal and written communications and directives.  Required to lift and move objects up to 50 pounds.
  • May require prolonged periods of standing and walking to perform some of the typical tasks and duties.

    • Must be able to work required hours in the office during scheduled hours of 8 :

  • 00 AM - 5 : 00 PM.  Must be able to travel to offsite assignments. (Less than 25% travel).
  • To perform this job successfully, and individual must be able to perform each essential task and duties satisfactorily.
  • The requirements described here are representative of the knowledge, skill and / or ability required.

    • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  Essential Tasks and Duties :

  • Manages multisite computer hardware, software, and phone systems via enterprise resource planning (ERP).
  • Install, configure, and maintain computer systems, software, and peripherals.
  • Help with basic security tasks, such as managing user access and ensuring compliance with security policies.
  • Collaborate with other departments and vendors to schedule and implement software and hardware updates and functionality tests; resolve any issues that are identified during the testing process.
  • Provide assistance to employees with technical problems as needed via email, virtual options, phone or in person; able to diagnose the source of problems and escalate complex issues when necessary.
  • Ensure end users receive proper IT-related training.
  • Develops and maintains relationships with external IT vendors and service providers.
  • Practice and support continuous improvement initiatives within the company.
  • Keeps abreast of latest technical advancements, Information Technology techniques and concepts.
  • Assist the planning process related to IT infrastructure for future company growth.
  • Performs other related duties as assigned.

    • Company Information :

  • The person in this position has access to various reports and records, which are considered as being of a highly confidential and classified nature.
  • None of this material or information may be divulged or passed on to any outside source by the employee either during or after employment with Apex Engineering Group, Inc.

    • Benefits :

  • We're looking for experience, entrepreneurs and enthusiasm.
  • Apex Engineering Group believes that every employee plays an important role in our company's success and that is why we strive to provide our employees with a benefits program that rewards them for their hard work and dedication they put forth everyday.

    • We offer a competitive salary and a comprehensive benefits package, which includes :

  • Performance-based bonuses Health, dental, and vision insurance Life insurance 401(k) plan with employer match and profit-sharing contribution Paid parental leave Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) Paid time off Short- and long-term disability coverage Employee wellness program Hourly Base Pay Range : $26-$32 ( Actual base pay is dependent on several factors, including experience, education, licensure, job location, and internal equity.) EOE / AA Please email brianna.naugle@apexenggroup.com with any questions.   Powered by JazzHR
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    It Technical Support • Fargo, ND, US