Collections - Support Specialist I

Job Description

Job Description

Job ID 22100 – Collections Support Specialist I

Location : Lakeland, FL 33815 – This position is onsite

Pay : $21.24-26.55 per hour

Type : Contract, (3)+ months with possible extension

Schedule : M-F, 8 : 00 AM to 5 : 00 PM EST, occasional OT / weekends as required

Job description :

• Support loss mitigation efforts by processing loan modifications, deferments, and debt management programs to assist members facing financial hardship and reduce overall delinquency.
• Prepare and manage legal documentation related to collections, including garnishments, tax warrants, court filings, and attorney communications, while occasionally serving as backup for Bankruptcy, Repossession, Legal, and Third-Party Agency functions.
• Monitor and resolve distressed assets and underperforming loans by developing effective workout strategies to minimize financial risk and loss to the credit union.
• Maintain accurate records and reporting for special payment arrangements, general ledger balances, and statistical tracking, ensuring compliance with internal standards and all relevant laws, regulations, and policies.
• Perform cross-functional support tasks such as posting payments, processing charge-offs, handling credit bureau disputes, and executing court or third-party orders, contributing to the efficient operation of the Risk Management department.

Nice to have :

Requirements :