Advanced Medical Support Assistant

Advanced Medical Support Assistant

The incumbent serves as an Advanced Medical Support Assistant in the Outpatient Clinic Unit of Ambulatory Care & Processing Section of Health Administration Service and works at a two-divisional teaching hospital affiliated with the University of Kentucky Medical Center at the U.S. Department of Veterans Affairs Medical Center. He / she will normally work at one of the locations for the two divisions (Cooper Drive or Leestown Road) but is required to work at the other location as necessary. Responsibilities include but are not limited to :

• Works collaboratively in an interdisciplinary coordinated care delivery environment.
• Coordinates with the patient care team to review clinic utilization.
• Ensures clinic setup is closely monitored to effectively support the needs of the clinic.
• Develops / maintains effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Collects, scans, and updates health insurance information.
• Trains other MSAs on correct clinic operations.
• Schedules appointments and notifies supervisor when clinic area access is less than desirable.
• Daily review of active / pending Consults, Encounters, Electronic Wait List, Recall list, and MHV secure messaging communications.
• Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information.
• Organizes work independently and handles scheduling problems.

Work Schedule : Monday - Friday, 7 : 30am - 4 : 00pm

Recruitment Incentive (Sign-on Bonus) : Not Authorized

Permanent Change of Station (Relocation Assistance) : Not Authorized

Pay : Competitive salary and regular salary increases

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance : Federal health / vision / dental / term life / long-term care.

Telework : Not Available

Virtual : This is not a virtual position.

Functional Statement # : 30666F

Permanent Change of Station (PCS) : Not Authorized

Requirements

Conditions of Employment :

Qualifications

Applicants pending the completion of educational or certification / licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements :

Grade Determinations :

GS-06 Medical Support Assistant (Advanced). In addition to the basic requirements, you must meet the following grade requirements :

Candidates must also demonstrate the Knowledge, Skills, and Abilities (KSAs) below :

Note : You must provide detailed information of your experience performed. Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications. Experience must be fully documented on your resume and must include job title, duties, month and year start / end dates AND hour worked per week.

Reference : For more information on this qualification standard, please visit https : / / www.va.gov / ohrm / QualificationStandards / .

The full performance level of this vacancy is 06. The actual grade at which an applicant may be selected for this vacancy is 06.

Physical Requirements : Typically, the Advanced Medical Support Assistant must be able to operate a computer terminal and be able to manage multiple activities at one time.

Work Environment : The work may be stressful due to the accelerated pace for several hours at a time during peak clinic hours or on days that have a large volume of clinic activity.

Education

There is no substitution of education for experience at this grade level.

Additional Information

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave.

Such credit must be requested and approved prior to the appointment date and is not guaranteed.