Customer Service Representative

The Customer Service Representative provides exceptional customer support by answering phones and responding to emails.

Compensation : $18.50 per hour

Employment type : Nonexempt Full-time (40 hours)

Schedule : Monday - Friday 9am - 5pm, 40hrs / week

We are offering a $1000 bonus after 90 days of employment in good standing!

Eden Brothers is an internet retail business that offers one of the largest seed and flower bulb assortments available in the United States.

We started out of a garage in 2009 as a small internet retail company selling only non-GMO and untreated seeds. We have grown over the years and now call our warehouse in Arden, NC our home sweet home.

Our Values are :

Continuous Improvement and Growth - for ourselves and for our company. We provide our customers with the highest quality products available and ship in a timely fashion.

We improve ourselves by cross-training employees to have the autonomy to help out in most any aspect of the warehouse.

Rolling Up Our Sleeves - No matter the position, everyone is willing to dive in and get the job done. No one is above lending a hand to ensure what needs to be done to achieve success.

Transparency - We believe in honesty with our customers and with each other. Communication is the key to success! We support one another for individual growth and the growth of the business.

Have Fun, but Get the Job Done - Eden Brothers strives to be a great place to work and a great place for our customers to shop.

We keep the "fun factor" up with various work treats, parties, etc., but it is important that employees know that at the end of the day the job must get done.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401K, Health Spending Account (HSA), Paid time off, Paid holidays, Employee Referral Program

Culture

At Eden Brothers, we thrive on building community with our employees. We pride ourselves in creating a friendly and inclusive workplace where our values are continuous improvement and growth, rolling up our sleeves, transparency, and having fun while getting the job done.

Responsibilities

Duties and Responsibilities :

• Answering phone calls, responding to emails
• Answering general questions, educating customer on planting processes and offer assistance in a courteous manner
• Taking orders over the phone, addressing customers' questions and trouble-shooting ordering or planting issues
• Identifying complex problems and review related information to develop and evaluate options for resolutions for customers

Required Skills :

• Must be able to multitask and be proficient with computers (i.e., swiftly navigate through Microsoft Office Suite, Google Docs and several websites using shortcut keys while speaking to customers on the phone).
• Be comfortable repeating similar information to different customers throughout the day
• Effective communication skills both written and verbal
• Fast-paced environment, must work with a sense of urgency and be willing to learn
• Must be a self-starter and able to complete tasks / deadlines without direct supervision

Education and Experience :

• Minimum High School Diploma
• Minimum 1 year of experience in a call center environment or a customer service role with heavy telephone activity.
• The ideal candidate will have general knowledge & experience with planting seeds and flower bulbs, as well as an interest in gardening.
• Willing to learn planting processes to easily reiterate to customers if not proficient
• Preferred experience using Zendesk

Working Conditions : Office environment

Other duties as assigned.

Requirements

Available to work a 9-5, M-F schedule

Minimum 1 year call center experience or a customer service role with heavy telephone activity.

Can prove experience with resume

Authorized to work in the US without sponsorship

Minimum high school diploma

Knowledge in : Proficient with computers (i.e., swiftly navigate through Microsoft Office Suite, Google Docs and several websites using shortcut keys while speaking to customers on the phone).

Knowledge in : Microsoft Office

Knowledge in : Google Docs

Equal Opportunity Employer

Eden Brothers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requisition #clvpltvkl3s4g0pp5wbqxwyom

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