Operations Associate
VirtualVocationsCleveland, Ohio, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for an Operations Associate, Customer Success Operations.
Key Responsibilities
Develop an advanced understanding of applications and resolve complex customer issues in collaboration with cross-functional teams
Act as an escalation point for complex support issues triaged by support analysts
Document and train the Customer Success team on new or updated processes
Required Qualifications
5+ years of experience in customer service or project management, preferably in healthcare technology or SaaS
3+ years of experience in creating and optimizing standard operational procedures
Strong experience in technical troubleshooting and problem-solving using SQL
Experience with clinical documentation improvement software or related healthcare applications
Experience in a startup or healthcare company
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Operation Associate • Cleveland, Ohio, United States
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