Customer Retention Specialist

Our client is lookin for a Customer Retention Specialist to join their Digital Sales team!

Location : Westminster, CO (Hybrid Schedule of 3 days onsite, 2 days remote)

Compensation : $17 / hour W2

Please note this role is not open on C2C or to third-parties.

Here is what you will be doing :

• Proactively manage and foster relationships with existing clients to drive customer retention and loyalty.
• Conduct calls to clients who are at risk of non-renewal or expressing dissatisfaction.
• Identify, analyze, and address "renewal blockers" and product dissatisfaction issues to secure contract extensions.
• Gather valuable customer feedback and insights on reasons for non-renewal to inform company strategy.
• Utilize analytical skills to review customer data and usage patterns to anticipate risks and develop targeted retention strategies.
• Troubleshoot and resolve a variety of service, technical, or billing issues that may impact a customer's decision to renew.

Here is what our ideal candidate has :