Manager Designate

Job Summary

The Manager Designate works at the direction and under the supervision of the General Manager to ensure compliance with the Company's product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices. Through the performance of these and other duties, the Manager Designate is expected to develop the competencies required to become a General Manager.

Duties and Responsibilities

Provides quality products to our customers by ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order.

Communicates, trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.

Recommends to the General Manager performance action regarding team members. Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun.

Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution. Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.

Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System. Executes administrative and cash management duties.

Plans and manages adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss. Manages company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times.

Education, Experience & Certifications

High School diploma or GED preferred

Serv-Safe / Local or State Food Service Certification preferred

Successful and stable employment history with supervisory experience

Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise

Functional Skills

Analytical Skills : effectively uses data to generate insights for operations excellence

Planning & Prioritization : highest impact, highest value

Financial & Business Acumen

Communicates Effectively and Candidly

Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions

Process Improvement : Strive to continually improve

Ability to build and leverage talent

Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise

Ability to effectively communicate, inform, and influence senior leaders

Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects

Our Values

EVERYONE BELONGS Diversity, Equity, Inclusion and Teamwork

DO THE RIGHT THING Integrity, Character and Community

PEOPLE FIRST Customer and Team member Focus

INNOVATE TO WIN Think Differently and Lead Change

HAVE FUN It's Pizza, It Has To Be Fun!

Our Core Competencies

CUSTOMER FOCUSED - Put the customer's needs first

RESULTS DRIVEN Commit to achieving objectives

INNOVATIVE MINDSET Open to new ideas and ways of doing business

STRATEGIC THOUGHT LEADERSHIP Engage in logical and systematic thinking

COLLABORATION Work together in the most effective way

Papa Johns is an equal opportunity employer. It is the policy of Papa John's to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. 101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.