Sr. Manager, Revenue

Sr. Manager, Revenue

The Sr. Manager, Revenue is a role within the Accounting and Finance division responsible for overseeing the company's end-to-end revenue lifecycle across multiple profit centers, including Association / Organizer, Exhibitor, Exhibits, Logistics, and Audio Visual (AV). This position provides direct leadership to the Revenue Operations / Billing, Cash Application, and Accounts Receivable (AR) teams, ensuring accurate, timely, and compliant revenue assurance and reporting.

This role is also responsible for developing and monitoring key performance indicators (KPIs), facilitating communication between Finance, Sales, and Exhibitor Services, and optimizing the order-to-cash process for accuracy, timeliness, and customer satisfaction.

Key Contributions of the Role

Lead and manage the Revenue Operations / Billing functions across all profit centers (Association / Organizer, Exhibitor, Exhibits, Logistics, and AV).

Direct the Cash Application and AR Management team, ensuring payments are applied accurately, collections are proactive, and accounts are reconciled timely.

Own the Revenue Assurance framework by reconciling billed, collected, and recognized revenue, and reviewing discounts, adjustments, and credit memos for compliance.

Partner with Sales (organizer accounts) and Exhibitor Services (exhibitor accounts) to resolve escalated billing and collection issues.

Develop and maintain KPI dashboards and reporting packages, providing insights on :

• Order-to-Invoice cycle time
• Invoice accuracy rates
• Days Sales Outstanding (DSO) by profit center
• Collection Effectiveness Index (CEI)
• Write-off percentages and trends

Deliver clear communication and reporting to the CFO, CEO, EVP of Sales, COO, and profit center leaders regarding revenue performance, risks, and opportunities.

Partner with IT / ERP teams to optimize revenue cycle workflows, automation, and reporting capabilities.

Ensure revenue recognition aligns with GAAP and company policies.

Mentor and develop a high-performing revenue operations team, instilling a culture of accountability, accuracy, and service orientation.