Customer Relations Manager

Job Description

Job Description

Job Description- Customer Relations Manager

G&F Precision Molding Inc., Fiskdale, MA, is growing! We are agile, innovative, customer-centric, and our goal is to provide specialized, creative solutions and a commitment to ongoing service and quality. G&F Precision is unique; our core business is life science including medical device and pharmaceuticals. We provide custom solutions to universal manufacturing needs. We have the experience, ability and drive to tackle challenging projects from concept to execution.

Our work environment includes :

• Growth opportunities
• Safe work environment

We're seeking a dedicated Customer Relations Manager to join our team. The ideal candidate will be responsible for maintaining continued business growth for G&F, inventory pricing maintenance, being a key point of contact for customers, and voicing the customers’ needs to G&F’s internal team; develops and maintains customer service KPI’s; provides top level of service and relationship management to G&F’s customers; completes business review on incoming purchase orders to ensure G&F profitability and customer satisfaction; assists in entering, maintaining, and analyzing sales forecasts for upcoming periods; evaluates business trends to ensure order volumes, margins, etc. match expectations; functions as a liaison between internal G&F teams and the customer to ensure G&F’s challenges are effectively communicated while customer needs are met by the internal team; oversees order entry process and support in strategic level challenges; maintains compliance with time and attendance policies, oversees the performance management process, conducts evaluations, and provides constructive feedback and evaluations to support employee development, and implements corrective action plans as needed for direct report, Customer Advocate; periodic, consistent travel to our Danvers, MA location is required.

Job Type : Full-time Salary : $85,000 - $105,000 per year

Benefits :

401(k)

401(k) matching

Dental insurance

Dependent care account

Employee assistance program

Flexible spending account

Health insurance

Health reimbursement account

Holidays (9)

Life insurance

Paid time off / Vacation

Parental leave

Professional development assistance

Tuition reimbursement

Vision insurance

Schedule :

Day shift, generally 8a-5p

Monday to Friday

Experience and Qualifications :

Bachelor of Science in Business Administration or equivalent.

At least 2 years of experience in a sales function in a manufacturing environment.

At least 2 years’ experience in utilizing ERP systems along with proficiency in Microsoft Word, Excel and Outlook required

Have high level understanding of cost model for manufacturing process and business functions.

Language :

English (Required)

Work Location and Mode :

At G&F Precision Molding, we value teamwork and collaboration. This role requires employees to be onsite, at one location, five days per week.

Ability to commute / relocate :

Fiskdale, MA 01518 : Reliably commute or planning to relocate before starting work (Required)

Periodic, consistent travel to our Danvers, MA location (Required)

Relocation Assistance :

Relocation assistance is not available for this position at this time.

Visa Sponsorship :

G&F Precision Molding will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.