Job Description
The General Manager provides leadership, direction, and support to a property operations team to facilitate the effective management of a large urban mixed-use development and deliver superior customer service while maximizing the value of the asset. He or she will work collaboratively to develop the long-term strategy, annual business plans, and operating budget.
People
- Conduct bi-weekly meeting with all managers
- Conduct new office and retail tenant orientations
- Conduct quarterly meetings with office tenants
- Review and provide feedback on retail and office annual survey
- Review residential survey results with all managers
- Recruit and select talent for any open positions
- Conduct semi-annual performance reviews for all direct reports
- Review and approved performance reviews from Assistant General Manager and Service Manager
- Implement and maintain associate retention initiatives
- Leverage vendor partnerships
Product
Collaborate on capital improvements in parking garage with VPNEMonthly review of property marketing initiativesPrepare and implement annual marketing planAttend building out meetings of office and retail spaceReview and follow up on all construction requests from condo owners that require primary trustee approvalProfit
Create annual budget and staffing plans including business plan, and capital improvement planUpdate 5-Year Capital improvement planCreate, update, and maintain quarterly reforecastMonitor occupancy, leasing percent, pricing, renewals, other income and expensesReview and approve monthly financial statement variancesApprove all invoicesApprove all new and renewed contractsReview and approve all vacation time and paid time off for all associatesReview and approve all incentive and bonus plans and payoutsProvide Residences Trustees with primary associate financial reportComplete Primary Association annual reconciliationReview bids from Service Manager for vendors and negotiate pricingReview renewalsReview and process building insurance claimsMaintain separation between primary association and apartment entity with staffing, expenses, bids, etc.Process
Develop and maintain all Standard Operating Procedures for managed areasProduce and / or review all required reporting including weekly leasing report, CAM reconciliation report, real estate tax reconciliation report, monthly Samuel & Associates report, and quarterly goal setting and updateAttend and / or conduct all required meetings including weekly management team meeting, budget process meetings, weekly cadence meeting, monthly Samuels & Associates financial statement meeting, monthly VPNE financial statement meeting, weekly Janitronics meeting, weekly meeting with property accountant, weekly meeting with Chief Operations Officer, monthly and budget meeting for Condo Owners, monthly Resident BFC meetings, and monthly YieldStar callQualifications & Skills :
College degree preferred.Real Estate of business-related course of study preferredSales experience and or / real estate leasing requiredProperty management and leasing experience is essentialExcellent communication, organizational, and leadership skills necessaryExperience with Yardi, MRI, YieldStar, and LevelOne is preferredAbility to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communicationAbility to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office / facilityCommitment to Diversity Equity and Inclusion :
We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Offices
45 Newbury Street, Suite 204, Boston, MA 02116
Phone : 617.247.0505
New York
1140 6th Avenue, 9th Floor, New York, NY 10036
Phone : 212.584.7880
South Florida
701 S. Olive Avenue, Suite 119, West Palm Beach, FL 33401
Phone : 561.832.0880
Sherry Lane Place, 5956 Sherry Lane, 20th Floor, Dallas, TX 75225
Phone : 214.256.3133
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