Onsite Software Engineer

Overview :

Join our team as an Onsite Software Engineer based at our customer facility in Tallahassee, Florida , where you'll deliver expert technical assistance by diagnosing and resolving software issues for Diagnostics Software Services (DSS) applications.

In this customer-facing role, you'll conduct thorough complaint investigations, implement escalation procedures when necessary, and maintain comprehensive documentation throughout the support process. You'll also participate in software configuration activities while consistently meeting or exceeding standards for customer satisfaction, quality, and operational efficiency.

This position offers extensive interaction with both team members and customers, requiring strong professional communication skills and the ability to respond swiftly to address customer concerns. As our onsite technical expert, you'll be instrumental in maintaining seamless diagnostic operations that directly impact healthcare outcomes.

Key Responsibilities :

• Support software applications to provide proper case handling according to the Quality Management System.
• Create appropriate documentation for all work performed. This includes, but is not limited to :
• Independently troubleshoots, resolves, validates, and documents technical issues.
• Accurately classify and complete support cases.
• Complete all tasks for Complaint handling according to the Quality Management System.
• Understands the interaction between software applications in the same product family.
• Seeks assistance when making changes that may affect downstream processes or considered high risk.
• Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
• Being able to adapt quickly to the changing needs of our business and environment.
• Takes responsibility for work assigned and completed.
• Able to accept and take action from constructive criticism.
• Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
• Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
• Ensures the complete satisfaction of the customers.

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

WORKING CONDITIONS :

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What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits :

Learn more about Revvity’s benefits by visiting our page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.