IT Support Lead - IT Services

Overview

Principal - Recruiting and Staffing at Garrison Associates

Leading writer of Property & Casualty Reinsurance seeking an IT Lead – IT Support Services in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I've worked with. Their global team shares a passion for solving their customers' problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.

This is an in office position located in midtown Manhattan very close to all major transportation hubs.

For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They're experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world\'s most complicated challenges.

About the Position

Reporting directly to the AVP, IT Services Delivery Manager and will be based in our New York office. Will have select travel to other US and Europe offices as needed and as per business / project requirements. This role is part of our global IT support function and is responsible for providing first to fourth line technical support to end users across the organization. The successful candidate will play a key role in ensuring a seamless and responsive IT experience for our employees.

Key Relationships

• Reports to : AVP, IT Services Delivery Manager
• Key Stakeholders : IT Support members, Internal end users, Remote End Users, IT Security Operations and IT Infrastructure.
• Key Partners : Global IT support teams, third-party vendors, and service providers

Key Responsibilities

Candidate Qualifications

Required :

Preferred :

Employment type

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Note : This description focuses on the responsibilities and qualifications relevant to the IT Lead – IT Support Services role in New York. Irrelevant postings and extra job boards references have been removed to improve clarity.

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