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IT Project Leader / Server

IT Project Leader / Server

Cinter CareerNew York, NY, US
30+ days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

▶︎ Job Details :

  • Job Title : IT Project Leader - Server
  • Client : IT Services
  • Working Location : NY 10022
  • Working Style : Hybrid
  • Employment Type : Permanent / Full-time
  • Salary : $70,000 - $80,000 per year + Full Benefits
  • Benefits : Full Benefits (Insurance, PTO, 401K)
  • Visa Support : Yes
  • Language : English ▶︎ Position Overview :  This role is focused on providing IT support and project management under the supervision of a Project Manager.

The IT Project Leader will ensure excellent customer service, manage customer relationships, and support various IT infrastructure projects.   ▶︎ What will you do :

  • Customer Service & Support : You will ensure outstanding customer service by providing direct IT support to customers and supporting projects under the supervision of the Project Manager.

    • You will promote effective response times and provide expert insights into general support issues.

  • Quality Service Enforcement :
  • You will enforce quality service guidelines for dealing with customers, completing services, and ensuring overall customer satisfaction.
  • Travel & On-Site Work : You will travel to customer locations and data centers for physical work, providing hands-on IT support as needed.
  • Vendor Communication : You will communicate with external vendors to manage projects and troubleshoot issues, ensuring smooth collaboration for project delivery.
  • Trend Analysis & Process Improvement : You will analyze trends in issue reporting and develop preventative solutions.

    • You will also suggest process improvements and develop new procedures as necessary.

  • Security Event Investigation :
  • You will investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams to ensure the integrity of the IT infrastructure.
  • Additional Duties : You will perform other duties as assigned by the Department Director, contributing to the overall success of the team and department.   ▶︎ Required Qualifications & Skills :
  • Experience with design and implementation of : Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solutions (AWS), Authentication Infrastructure (SSO, ADFS)
  • Excellent troubleshooting skills with Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP)
  • Strong background in information security   ▶︎ Preferred Qualifications :
  • Bachelor’s degree in Computer Science or a related field
  • MCP and AWS certifications are a plus
  • Strong English communication skills, both written and verbal, to support customers, report to upper management, and work effectively with the team  Powered by JazzHR
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    Project Leader • New York, NY, US