Team Leader- Config. Center

Team Leader- Config. Center Team Leader- Config. Centerat CDW Careers

Job ID :

22000248 Focus Area :

Logistics-Operations Post Date :

Jan 14, 2022 Location :

Vernon Hills, Illinois Contract Type :

Full-Time

The Configuration Center Team Leader is responsible for ensuring the proper procedures for workflow management are followed.

This position manages workflow effectively in a high-volume and dynamic environment to reach pre-determined production team goals.

Key Areas of Responsibility

• Assign day to day work and manage area workflow
• Ensure technician has access to necessary tools to keep current on technologies and best practices.
• Facilitate open communication with Sales. Communicate updates on configuration orders to internal customers and update records.
• Train new coworkers on internal processes, and resolving issues with configuration orders.
• Assist with efforts to maintain awareness of new technologies.
• Assist in creating process documentation and ensure existing processes are followed.
• Monitor coworker utilization rates and consult with management if a coworker falls below acceptable levels.
• Execute daily reports ensuring department KPI goals are met

Responsibilities

• Assist with researching new service opportunities and communicating important information to technicians.
• It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
• Demonstrate ability to lift and carry up to 50 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
• Demonstrate ability to push and pull up to 50 pounds of force occasionally (0-33% of the workday), and 51-75 pounds rarely (0-12% of the workday).
• Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

Minimum Qualifications

• High School diploma or GED
• A+ Certification or entry level PC certification

Other Required Qualifications

• Ability to perform all configurations in their assigned area.
• Ability to troubleshoot computer systems and peripherals
• Strong verbal and written communication skills
• Strong problem solving and analytical skills
• Ability to multitask effectively
• Ability to quickly learn about new technology and keep pace with an ever-changing industry
• Ability to monitor work flow
• Ability to prioritize tasks and maximize the tools and resources of the Configuration Center.
• Basic knowledge of Microsoft Office Suite
• Demonstrate ability to lift and carry up to 50 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
• Demonstrate ability to push and pull up to 50 pounds of force occasionally (0-33% of the workday), and 51-75 pounds rarely (0-12% of the workday).
• Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

Preferred Qualifications

• Network+ certifications
• Basic knowledge of CDWs internal systems
• Internal Candidates
• Worked as a Level Two Technician

COVID-19 Update :

CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.

Prior to starting with CDW, successful candidates will be required to : (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination;

or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

Location :

Vernon Hills, Illinois