Operations Lead, Repair & Maintenance

Regional Repair And Maintenance Lead

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. This opportunity will remain online based on business needs.

The Technical Operations team ensures that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues. GFiber's complex network generates a constant stream of new challenges that require innovative solutions and leveraging the newest technologies. As a Regional Repair and Maintenance (R&M) Lead for the local markets, you will ensure that network operations are reliable and efficient. You'll accomplish this by monitoring network performance, performing planned maintenance, proactively identifying / repairing network difficulties, and responding to network connectivity challenges. In your role, you and your team will keep the network stable and ensure that our users stay connected with our suite of applications, products, and services. You will perform critical tasks that maintain and improve network operations, and you will take the technical lead in ensuring a reliable and efficient operating network.

In this role, you'll :

• Manage the planning and execution of complex and competing tasks that support our ongoing network operations which includes operational activities from budget planning, schedule maintenance, stakeholder management, metric reporting, and national level initiatives.
• Cultivate a highly skilled and efficient Repair and Maintenance team. This includes attracting hiring for top talent, fostering professional development, and implementing strategies to retain experienced personnel.
• Maintain GFiber's infrastructure in the local markets on an ongoing basis, supporting new acceptance of active network equipment / electronics, and new customer installations.
• Implement a repair and maintenance program to fulfill internal service requirements, including being available during non-standard business hours as needed to handle outage resolution and off-hour escalations.
• Collect, analyze and report on network performance to gather trends and provide insight into new methods to reduce the frequency and duration of network interruptions of service.
• Perform new plant testing and acceptance to ensure products meet quality standards and provide the best experience possible.
• Establish and manage positive vendor relationships through effective facilitations and communication.

At a minimum, we'd like you to have :

It's preferred if you have :

The US base salary range for this full-time position is $136,000 - $150,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.