Service Manager

Job Description

Job Description

Become part of our success story!

A leading global solution provider for all sectors of intralogistics – that is us : SSI SCHAEFER. What we also are : A family business that invests in the expertise, passion, and talents of its employees.

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER : 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.

We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We've won Best Places to Work™ several years in a row and offer competitive benefits like 401K / matching, a great PTO package, and because we want our teams to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER—it's that simple.

We're also proud to be an equal opportunity employer, including Veterans and Individuals with Disabilities. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us.

Location : Findlay, OH

The Service Manager will oversee the entire service team at our customer site in support of a long term maintenance contract. The Service Manager will work under the direction of and report directly to the Head of Resident Maintenance. The Service Manager’s role is to share their knowledge and skills with service team employees.

• Provide leadership, coaching, and mentoring for a team of Software Support Engineers, PLC Engineers and Mechatronics.
• Responsible to lead by example and ensure team compliance of all management directives, company and departmental policies, procedures as well as safety standards.
• Performs training and service programs to educate customers and staff in the proper operation and maintenance of products.
• Communicate all new or revised policies, procedures and / or processes to team members to ensure they have the most up‐to‐date and current information.
• Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less-clearly defined issues.
• Coordinates and handles complex, unusual problems with Service Director
• Identifies and resolves readily identifiable, clearly-defined problems.
• Administers and implements safety program, prepares and maintains safety certifications.
• Develops effective relationships with key customer contacts, other leaders and key stakeholders, business units, project teams, and operations in enabling the successful delivery of solutions for the business.
• Performs complex conflict resolution for internal and external conflicts.
• Responsible for maintenance contracts and third party service providers.
• Successfully defines work flows, jobs, and reporting relationships to obtain optimum effectiveness.
• Develop departmental budgets and business plans for functional area.
• Evaluate and recommend changes in methods or procedures in own area of responsibility.
• Identifies resource needs and may develop justification.
• Supports retrofit project work at the site : Working with local operations and maintenance teams for scheduling purposes and providing regular communication updates, supporting project mechatronic team and communication with CSS Account Manager. May need to come in on some off shift hours and / or weekends to support project work
• Applies supervisory approaches for work direction, motivation, performance management, and disciplinary action.
• Recommend / determine organizational structures and supervisory relationships for own segment of company in cooperation with the Service Director.
• Participates in the resolution of design and performance issues of semi-complex systems that integrate hardware and software.
• Provides guidance and services to educate customer and staff in the proper operation and maintenance of the material handling system.
• Prepares and conducts performance reviews for the Service team members
• Works independently with little direct supervision or review
• Create weekly team schedules to ensure appropriate coverage of work activities including but not limited to coordinating individual leave requests, ensuring team members have sufficient time for breaks, lunches etc.
• Coordinate and review Team schedules with the Head of Resident Maintenance for approval.
• Participates in customer and internal meetings.
• Works as part of international team to ensure maximum system uptime and performance.
• Identifies assigns and directs team work assignments to effectively utilize resources complete assigned tasks in a timely and efficient manner.
• Monitors team performance and recommends / implements improvement practices as needed with Service Manager approval
• Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Functions.

Supervisory Responsibilities :

Qualifications :