Operations and Maintenance Technical Service Desk (TSD)

Description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG / Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Field Command (DGFC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening for an O&M Technical Service Desk (TSD) at Scott AFB, IL . The Technical Service Desk (TSD) managers serve as the primary liaison between the Government customer and GSMO Operations and is responsible for overseeing network event management, service restoration, and enterprise-wide communications.

The TSD is responsible for performing and overseeing the following duties :

Reporting on significant events and impacts to the O&M Service Delivery Managers (SDM).

Lead and maintain situational awareness across all supporting NOC elements, ensuring alignment with mission priorities and established service levels.

Manage and analyze incident trends, event reports, and operational metrics to identify systemic issues, propose corrective actions, and optimize service delivery performance.

Direct and oversee compliance with Acceptable Quality Levels (AQL) and operational reporting standards.

Coordinate and assist in the distribution and delivery of all After Action Reports (AAR), Requests for Information (RFI), and Reason for Outage (RFO) reports.

Lead coordination for After Action Reports (AARs), Requests for Information (RFIs), and Reasons for Outage (RFOs), ensuring accuracy, timeliness, and completeness.

Complete Watch Officer / Government Engagement communications as necessary. Assist in providing direct technical support to government customer.

Coordinate with the Data Collection Specialist (DCS) team on critical dispatches and ensure that all operational responses meet established service objectives.

Supervise and validate the TSD ticket queue, ensuring all critical events and service requests are tracked, analyzed, and resolved efficiently.

Conduct shift turnover of operational active events and ASIs in TR / IPs consolidated passdown.

Participate in or brief at Commander's Update Briefs (CUB), Joint Operations Center Morning Briefs (JOC MOB), and IM / OE sync meetings, presenting key priorities and operational summaries.

Conduct daily situational awareness calls with DISA NetOps Centers and ensure accurate reporting to higher headquarters.

Serve as a technical liaison to government stakeholders, providing advisory support and ensuring that operational communications are clear, actionable, and timely.

Evaluate existing TSD workflows, ticketing procedures, and reporting methods to identify process improvements and automation opportunities.

Basic Qualifications :

Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.

Able to work in a 24x7 shift work environment.

Must have an active DoD Secret security clearance and be able to obtain and maintain a Top Secret security clearance.

Requires working knowledge and understanding of both Transport and IP network topologies.

Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365.

Preferred Qualifications :

ITIL certification

Tech control facility or cyber transport experience

Circuit actions and vendor experience

IP architecture experience

Telco NOC, inside or outside plant experience.

Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs

Experience with one or more of the following : alarm surveillance, fault management, LAN maintenance, performance management, change management.

Required Education :

Requires BS degree and 2 - 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. (Or equivalent combination of education and / or experience.)

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

Original Posting : October 31, 2025

For U.S. Positions : While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $57,850.00 - $104,575.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com / careers / pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Descrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.