Customer Service and Logistics Representative

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

MEP America -Customer Service & Logistics About the Job.pdf 108.21 KB Benefits / Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Work closely with accounting to ensure accuracy of material purchases and sales reporting
• Support sales members by lending support to customers' communications and orders
• Ensures full customer satisfaction and maintain professional communication
• Processes purchase orders, adjustments, changes, invoices and other related paperwork
• Work closely with freight forwarders and custom brokers
• Work cross functionally with accounting, management, sales, HQs and external customers
• Seeking out opportunities or process and procedure improvements
• Direct inbound or outbound logistic operations, such as transportation or warehouse activities

Qualifications

• High school diploma / GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent verbal and written communication skills
• Critical thinking
• Active listening