Field Operations Specialist

Field Operations Specialist

This is a remote position; candidate must be located in EST time. Temporary position with the possibility of a permanent opportunity.

The Field Operations Specialist acts as a liaison between leadership and field teams, supporting daily activities, coordinating logistics, managing work orders, invoicing, and ensuring compliance with operational standards and safety regulations. The exact duties can vary based on the department.

Key Responsibilities

• Logistics & Coordination : Coordinate with field on documenting daily activities, including work order notes, parts utilized, and refrigerant gas usage.
• Project Support : Assist with management tasks for capital expenditure projects, such as tracking timelines, deliverables, documentation, and ensuring work aligns with approved scopes.
• Documentation & Reporting : Maintain accurate records of field activities working with field teams to close gaps, produce regular reports on completed work orders, track expenses, and manage documentation.
• Proposal and Invoicing : Work with leadership team to create proposals for capital expenditure projects and extra to contract work. Submit proposals through client systems tracking through approval. Review completed work orders for documentation and expenses to generate invoices.
• Inventory and Equipment Management : Submit parts for approval proposals to order. Track parts as required based on project timeline. Coordinate equipment rentals (lifts, cranes, etc.) with field team ensuring documentation for invoicing.
• Compliance & Safety : Ensure field activities comply with company policies, industry regulations, and safety standards. Track refrigerant gas usage and record in compliance with company policies, client standards, and industry regulations. Work with field team to obtain necessary information to properly document refrigerant gas usage.
• Issue Resolution : Contact leadership and field team to resolve issues identified in execution of work, including but not limited to : missing work order notes, parts utilization on work orders, and refrigerant gas usage forms.
• Process Improvement : Monitor and analyze operational performance to identify areas for improvement and assist in developing and implementing best practices.

Qualifications

City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management.

With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the global City family founded nearly 40 years ago. Its parent company, City Facilities Management Holdings Limited, is the largest privately held facilities management firm in the world with over 15,000 employees across five continents with headquarters in Glasgow, Scotland.

City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match.

We don't just hire anyone at City FM; we're looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand. When you join City FM, you're committing to making a difference. We make a commitment to you too helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework City FM cares passionately about the people we hire and ensures that growth is always on the horizon.

Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in! So, if you're ready to get started, we're ready for you. City FM is an Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.