Operations Manager

Operations Manager

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation's workflow has three major components : First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant : our vision and dedication to the customer. Key Responsibilities include : Supporting, mentoring, and motivating your salaried and hourly workforce Leading large-scope projects with site and regional impact Building and executing productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance Managing safety, quality, productivity, and customer delivery promises Collaborating with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives Lifting up to 49 pounds and frequently pushing, pulling, squatting, bending, and reaching Standing / walking for up to 12 hours during shifts Working in an environment where the noise level varies and can be loud Working in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) Continuously climbing and descending stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.