Disability Operations Supervisor

Job Title

Disability Operations Supervisor

The Disability Operations Supervisor is responsible for leading and managing the day-to-day operations of the disability claims team. This role focuses on ensuring high-quality service delivery, compliance with industry standards, and meeting key performance indicators. The Supervisor will oversee a team of claims analysts, providing guidance, training, and support to enhance performance and promote career development.

Experience in a Disability Group Insurance setting is preferred. Background in Long Term / Short Term Disability Claims is advantageous.

Team Management : Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes. This includes case assignments and performance management. Oversight of the scheduling, quality assurance and / or admin functions (including ensuring all intakes are addressed promptly). Train, mentor, and develop team members to achieve individual and team goals. Drive client satisfaction by ensuring all client inquiries and communications are addressed timely.

Operational Excellence : Monitor and assess team performance against established KPIs and metrics. Identify areas for process improvement and implement action plans. Collaborate with other departments to enhance operational efficiencies.

Reporting and Compliance : Maintain accurate records and documentation as required by company policy and regulatory standards. Prepare reports on team performance and present to management. Other duties as assigned.

An Associate's Degree or Bachelor's Degree is preferred. Business experience in a healthcare and / or insurance setting is preferred. Prior experience with disability claims processing is highly desirable.

Strong leadership and communication skills are required. Demonstrated ability to analyze data, solve problems, and make decisions effectively. Proficiency in using relevant software applications and systems is essential.

Must maintain a reliable internet connection for remote work. Staying connected is critical for fulfilling job responsibilities.

This job description is subject to change at any time.