Host/Hostess - Denny's #7042 - Pico Rivera, CA

Description

Denny's restaurant is seeking a Host / Hostess for the Whittier, CA location. This position will be reporting to the General Manager and Restaurant Manager, the Host / Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction.

Responds to and addresses guests concerns.

Responsibilities and Duties :

• Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
• Demonstrates a sense of urgency and meets service cycle timing standards
• Seats guests at clean, dry tables utilizing proper seating rotation
• Determines and provides for any special needs of guests
• Maintains guest waiting list and adheres to proper seating order procedures
• Describes promotions and suggestively sells while seating guests; takes initial beverage order
• Attends to any other guest needs during the entire dining experience as warranted
• Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
• Uses proper telephone etiquette
• Enters and delivers To Go orders correctly
• Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
• Assists service personnel in providing beverage orders and refills and clearing and setting tables
• Willingly assists other team members without being asked
• Maintains proper supply of clean menus
• Lifts and carries supplies and equipment up to 30 lbs.
• Demonstrates knowledge of station and floor breakdowns
• Possesses strong product and menu knowledge
• Maintains foyer area of restaurant to be clean, organized and inviting to guests
• Completes all required side-work, including deep cleaning assignments
• Adheres to Denny’s Brand Standards and internal policies and procedures
• Provides courteous service and is cordial to all team members and guests

Employee Benefits

• Employee Discount - receive 50% discount on meals during your shifts
• FREE Beverages - receive free soft drinks, coffee, tea and water during your shifts
• FREE Uniform - receive a brand-new uniform at orientation
• Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants!
• Flexible Schedules - we’ll work with you because employee work / life balance matters!
• Employee Referral Bonus - refer a friend and get paid!
• Employee Assistance Program - receive confidential, personal, & web-based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances
• Advancement - On-the-job skills training to prepare employees for upward mobility opportunities

Qualifications

Position Qualifications

• Must have ability to communicate effectively in English, both orally and in writing
• Must be able to pass all required tests and training requirements for the position
• Must be able to work in a team environment
• Meets Denny’s uniform and grooming standards and maintains them throughout the shift
• Must be able to work flexible schedule, including holidays, nights and weekends
• Must have excellent guest service skills
• Must be dependable and able to learn basic tasks and follow instructions
• Must place a value on diversity and shows respect for others

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.

It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.