Member Contact Center Representative

A company is looking for a Call Center - Member Contact Center Rep 2 to provide exemplary service to members through various communication channels.

Key Responsibilities :

Consults with members to identify needs and offers solutions

Processes member transactions and maintains account information with accuracy

Recommends additional products and services based on member interactions

Required Qualifications :

2 years of retail customer service experience, including 1 year in a financial institution

Solid knowledge of deposit, loan, and ancillary products / services

Working knowledge of applicable laws and compliance practices

Proficiency in Microsoft applications and remote communication tools

High School Diploma or equivalent