Client Services Representative

Client Services Representative

The Client Services Representative (CSR) is the entry point to the Client Services team at L&E Research. In this highly visible, client-facing role, the CSR supports daily facility operations and ensures our market research clients and respondents receive excellent service and hospitality. This role is intentionally structured to foster internal growth and provides a clear promotion pathway to Senior CSR, with additional advancement opportunities throughout operations. Successful CSRs thrive in fast-paced, service-focused environments and are eager to contribute to a collaborative team.

Job Responsibilities

• Greet and welcome clients and respondents upon arrival, creating a warm, professional first impression
• Assist with food ordering, setup, and re-plating for in-facility sessions
• Keep all client-facing areas clean, stocked, and presentation-ready during and after studies
• Set up research rooms with required furniture, materials, signage, and technology per project specs
• Tear down and reset rooms between sessions, ensuring rapid turnover and readiness
• Run errands for supplies, food, or project needs as required (mileage reimbursed)
• Read / respond to emails and follow task lists communicated by the CSA or CSM
• Print, copy, and prepare materials for studies
• Assist with the use of office technology (e.g., laptops, printers, A / V equipment, streaming platforms like FocusVision and L&E Streaming)
• Maintain confidentiality and protect sensitive client data at all times
• Cover the front desk when needed, directing visitors, checking in respondents, and managing traffic flow
• Answer and direct phone calls professionally; escalate complex inquiries to CSA or CSM
• Take ownership of service tasks, including basic troubleshooting and alerting leadership to facility issues

Required Qualifications & Soft Skills

Preferred Knowledge, Skills, & Abilities

L&E Research, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.