Patient Service Representative - IMSS

Campus OSU-Center for Health Sciences Contact Name & Email Jeffery Kellerman, jeff.kellerman@okstate.edu Work Schedule Monday through Friday, 8 : 00am-5 : 00pm Appointment Length Regular Continuous / Until Further Notice Hiring Range $16.00 - $18.00, Hourly Priority Application Date While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials by to ensure full consideration. Special Instructions to Applicants For full consideration, please include a resume, cover letter and contact information for three professional references. About this Position The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Practice Administrator. Patient Service Representative must have knowledge of all areas related to insurance and front office work.  Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Good computer skills and ability to learn new computer systems as needed. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning / filing of clinical encounter forms and reports for use by clinic staff during patient care activities.  Required Qualifications High School / GED (degree must be conferred on or before agreed upon start date) Six (6) months related job experience in a medical office or equivalent Certifications, Registrations, and / or Licenses : Valid Oklahoma Driver License Required Skills, Proficiencies, and / or Knowledge : Strong interpersonal and communication skills Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments Ability to take telephone messages and have an understanding of medical terminology Experience with Electronic Medical Records; EPIC highly desirable