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Account Manager - Outplacement - Hybrid
Account Manager - Outplacement - HybridIMPACT Group • Chesterfield, MO, US
Account Manager - Outplacement - Hybrid

Account Manager - Outplacement - Hybrid

IMPACT Group • Chesterfield, MO, US
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

IMPACT Group is a certified woman-owned career coaching firm based in St.

Louis, MO that focuses on relocation, leadership development, and outplacement solutions.

Our team of 300+ is united on one idea :

  • People can succeed professionally and personally even through difficult career challenges and transitions.
  • We are building a better world by empowering people to find and grow great careers.
  • As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles – working in their hometown, remotely or literally, anywhere in the world.   We’re on a mission to maximize human potential in an increasingly tech-enabled world.
  • While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of human connections.
  • Join IMPACT Group and you’ll be helping others move their careers forward!  Candidates must reside in the St.
  • Louis metro area.
  • The position is hybrid - nearly fully remote with about 5-10% in our Chesterfield, MO office.

This is a full-time, exempt position with benefits.   Job Summary :

  • Manages Outplacement accounts by providing high-quality service to existing and potential clients.
  • Continuously builds rapport and establishes strong relationships with existing clients to ensure retention and satisfaction to maximize business opportunities.
  • Maintains and leverages a broad knowledge base of IMPACT Group’s solutions as well as systems and processes to consistently exceed client expectations.
  • Manages and prioritizes client requests and issues.  Key Responsibilities :

  • Serve as the day-to-day contact for Outplacement client organizations / accounts, working closely with Sales.
  • Handle questions and inquiries from clients.
  • Research information and draw appropriate parties together to effectively resolve needs and questions.
  • Prepare, update and distribute standard and ad hoc reports to clients, sales and leadership.
  • Research client and account information.
  • Help sales team prepare for annual reviews with clients and may participate in annual review meetings.
  • Ensure client satisfaction by communicating and corresponding with clients, assisting with proposals, coordinating materials for presentations and helping to create marketing packages.
  • Updates and maintains accurate client information in CRM system. 10-15% travel (St.
  • Louis office and / or client sites).
  • Performs other duties as required.
  • Qualifications :

  • Bachelor’s degree in business management or related field.
  • Minimum three years in a customer service or account management role preferred.
  • Exhibits a high level of professionalism and a strong work ethic; highly motivated, detail-oriented and resourceful.
  • Responsive and client service oriented.
  • Excellent time management and prioritization skills and ability to thrive in a changing environment.
  • Able to effectively deal with ambiguity and create needed structures, systems and processes.
  • Experience with CRM's such as Salesforce, Microsoft Dynamic, Salesloft or similar CRMs required.
  • Effective project management skills, able to influence others to meet deadlines.
  • Understanding of organizational structures, cultures and decision-making processes.
  • Excellent interpersonal and critical thinking skills.
  • Must be an active listener as well as an articulate and adaptable communicator.
  • Proficient using Internet, MS Office and email applications.
  • Please read more about us at http :

  • / / www.impactgrouphr.com / At IMPACT Group, we believe that diversity drives innovation—and that work should be accessible to everyone.
  • We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between.
  • We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members—whether in-office or remote—can contribute fully and thrive.
  • Accessibility is a priority.
  • If you need accommodations during the application or interview process, or while working with us, we’ll partner with you to ensure a barrier-free experience.
  • We know that people are at the heart of every successful transition—whether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe.   Powered by JazzHR
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    Account Manager • Chesterfield, MO, US

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