Manager, Information Technology (IT)

Manager, Information Technology (IT)

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

Servers (Windows / Linux), virtualization (VMware / Hyper-V)

Security & Compliance

Telecom IT Environment Support

Team & Vendor Management

Technical Qualifications

Windows Server, Linux, Active Directory, and Group Policies

Preferred Experience

Soft Skills & Other Requirements

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include :

401(k) Retirement Plan Prepare for the future with our competitive 401(k) plan.

Health, Dental, and Vision Insurance Access quality coverage to keep you and your family healthy.

Cell Phone Discount Program Enjoy savings on your monthly wireless bill through our employee discount partnerships.

Gym Membership Discounts Stay active and healthy with discounted rates at a variety of fitness centers.

We're committed to helping you thrive both professionally and personally.