Senior Support Engineer

A company is looking for a Senior Designated Support Engineer.

Key Responsibilities

Troubleshoot and diagnose escalated customer connectivity issues

Manage and monitor tickets through a web-based ticketing system and communicate progress to users

Coordinate with internal departments to provide collaborative solutions for customer incidents

Required Qualifications

Associate degree or currently pursuing a Bachelor's Degree in Computer Science, Business Information Systems, or a related field, or equivalent work experience

6+ years of experience in a customer service role, preferably in a technical capacity

Strong technical, troubleshooting, and analytical skills

Understanding of network topology and telecommunications architecture

Ability to adapt quickly to change and work in a fast-paced environment