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Customer Service Representative

Customer Service Representative

Robert HalfRockleigh, NJ, US
17 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Customer Support Coordinator

First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and / or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.

RESPONSIBILITIES :

  • Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and / or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.
  • Screen and distribute general email and voicemail inquiries to appropriate person or department.
  • Assist Customer Service team with data entry related to orders, customer account records and RMA’s.
  • Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.
  • Maintain office supplies for Customer Service teams.
  • Monitor incoming faxes and route accordingly.
  • Other duties or responsibilities as required

REQUIREMENTS :

  • High School / GED, College preferred
  • Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred
  • Individual contributor with general supervision
  • Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
  • Knowledge of audio / video conferencing systems i.e. Teams / Zoom preferred
  • Knowledge of ACD telephony systems preferred
  • General understanding of customer service principles and practices, including being attentive, empathetic and responsive.
  • Ability to communicate technical information.
  • Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.
  • Ability to multitask and manage high volume phone calls and emails.
  • Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.
  • Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.
  • Strong ability to adapt quickly to department schedules and company’s changing needs.
  • Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.
  • PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)

  • Long hours sitting and using office equipment (Extended periods of sitting during the course of a typical workday / Greater than 4 hours? (use quantifiable numbers / no grey area)
  • Must be able to remain in a stationary (stand or sit) position 75% of the working shift.
  • Continually operates a computer and other office productivity machinery, such as copy machine, computer printer.
  • Business Hours – Monday – Friday 8 : 30 am -5 : 30 pmCustomer Service, Customer Service
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    Customer Service Representative • Rockleigh, NJ, US

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