Job Title
General Purpose : Responsible for the accurate and timely resolution of past due invoices. Provides exceptional customer service to internal / external clients, while mitigating financial risk to the company. Educates clients, branches and / or product areas on the resolution process and addresses billing disputes.
Specific Responsibilities :
- Develops and maintains knowledge of products and their corresponding systems to accurately make revenue decisions for the company.
- Fields and resolves billing and service concerns from clients and external partners.
- Balances strong customer service and collection effectiveness to mitigate risk and financial exposure to the Company, while focusing efforts on revenue and client retention.
- Handles client disputes through the help of a mentor and available resources, working past due receivables to recover as much revenue as possible using established standards and guidelines.
- Maintains daily inbound / outbound phone call requirements to meet forecasted call volumes and department standards.
- Handles daily payroll holds to ensure timeliness of client contact when past due balances are present for customers processing payroll.
- Researches and analyzes customer accounts to assist in the problem solving and decision-making processes.
- Adheres to department policies / procedures.
- Participates in ongoing training to enhance knowledge and skills.
- Contributes to the positive growth of the team's workplace culture and performance.
Qualifications / Requirements : High School diploma and a minimum of 3 years experience in customer service, finance, accounting, or payroll required. Consideration may be given to a candidate with a degree in lieu of experience. Strong organization, communication, and decision-making skills required. Microsoft Word, Excel, and Access knowledge is preferred.