German Speaking Customer Service for Media & Entertainment industry

German Speaking Customer Service Specialist

Patrique Mercier Recruitment, the leading agency specializing in connecting candidates with job opportunities in their native language across various countries, is excited to present an amazing job opportunity for a German Speaking Customer Service Specialist in the Media & Entertainment industry. With expertise spanning social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we pride ourselves on our dedicated recruitment process, ensuring that our candidates are matched with employers that fit their skills and aspirations. At Patrique Mercier Recruitment, which operates under The House of Mercier, we are passionate about helping individuals find their dream jobs abroad by offering personalized services tailored to their needs. This role will allow you to engage with customers in the vibrant world of media and entertainment, providing them with top-notch support while utilizing your language skills to cater to a diverse clientele. If you are enthusiastic about delivering exceptional customer service and have a keen interest in the entertainment sector, we want to hear from you!

Responsibilities

• Provide exceptional customer service to German-speaking clients in the media and entertainment industry.
• Address customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Resolve customer issues and complaints with empathy and efficiency, escalating when necessary.
• Communicate effectively with other departments to ensure a seamless customer experience.
• Maintain detailed records of customer interactions and transactions in the company's CRM system.
• Identify opportunities to improve customer satisfaction and provide feedback to management.
• Stay updated on industry trends and product knowledge to assist customers effectively.