Office Manager - Final Mile

Why Choose Suddath to "Move" Your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

Position Summary

This position is responsible for managing the relationships and correspondence between the Customer (GE), Operations, Independent Contractors, and our Customers Customer Service Department. Position will assist Home Delivery Administration and Operations in carrying out their duties to complete the GE processes and procedures.

Essential Duties & Responsibilities

• Manages the office and provides escalated services to our Customers.
• Trains, develops and oversees staff and performance.
• Provides oversight on operational issues which produce interaction or friction with the office staff to ensure a smooth flow of process from delivery to invoicing.
• Manages the vendor selection, relationship and communication.
• Accounts for office related costs and expenditures and is held responsible for ensuring effective cost control and management.
• Ensure that practices, policies, and procedures are enforced and consistently implemented.
• Provide for the protection, maintenance, safety, security, and custody of company assets, assuring careful and diligent use thereof.
• Implement and enforce company policies, standards, and procedures. Promote and espouse the company mission statement.
• Monitoring Quality Control Scores and addressing scores with Independent Contractors.
• Supervise the work of employees and subordinates.
• Initiate measures to lower work place expenses without compromising the quality of services provided.
• Other duties and tasks as assigned.

Education and Experience

High school diploma, GED, or equivalent required. Some college preferred, but not required. Minimum of two (2) years' experience in customer service, warehousing, transportation, or related field required. Must have a valid driver's license. Supervisory experience preferred. Bilingual in Spanish preferred.

Knowledge, Skills, and Abilities

Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other MS Office products. Ability to work in a team environment and demonstrate flexibility and patience. Good organization, communication, and problem-solving skills. Ability to multi-task and manage time effectively. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands and Working Conditions

Work is primarily performed in a climate controlled environment. Requires sitting, walking, and standing. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position. These physical demands include, but are not necessarily limited to : standing, sitting, walking, typing, hearing, and talking for prolonged periods of time.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management, and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.