Leadless Clinical Specialist, CRM - West Coast Region

The Opportunity

This position is a field-based position based in West Coast Region (which includes Los Angeles, CA; San Francisco, CA; Sacramento, CA; Portland, OR; Seattle, WA; Salt Lake City, UT; Las Vegas, NV; Phoenix, AZ) for the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

The Leadless Clinical Specialist offers technical, clinical, educational, and sales support to promote the safe adoption and expansion of Abbott's leadless technology. This role involves collaborating closely with both internal and external stakeholders to foster therapy adoption and ensure procedural success.

Key Responsibilities

• Develops and manages strategic programs to educate healthcare providers on indications for products to maximize adoption of the leadless CRM portfolio.

• Provide clinical expertise for current and new customers.

• Ability to work with customers to influence the outcome of procedures through presentations, data-driven analysis and deep product knowledge.

• Provide technical support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes.

• Provide support for site performance and facilitate safe growth. Assist in education and training activities with physicians, support staff and Abbott personnel. Stays abreast of and communicates clinical data regarding overall leadless CRM products.

• Therapy expert on products, hospital electronics system, device implantation, technology, patient indications, patient selection, reimbursement, and programming.

• Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients that are candidates for therapy.

• Provide product and therapy technical support and service, including consultation at staff in-services and physician seminars.

• Coordinate/deliver/implement programs and resources to facilitate market expansion and therapy access.

• Provide market intelligence for fine-tuning of therapy training and expansion plans.

• Oversee local education and training activities including coordination and set up procedure simulators, facilitation of simulated procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post procedures. Develops and maintains comprehensive clinical and technical product knowledge. Understands current published leadless CRM and relevant literature. Recognizes and understands competitive products, industry trends, and leadless CRM portfolio.

• Liaison with marketing for technology improvements and next generation needs. Complete administrative reporting as assigned.

• Exercises judgment in planning and organizing work; monitors performance and reports status.

• Uses best business practices to ensure success and cost effectiveness in areas of responsibility.

• Ensures employee compliance with Abbott policies and practices.

Required Qualifications

• Bachelor’s degree in a relevant technical field, engineering or equivalent/related experience

• 7+ years clinical medical device experience or equivalent, ideally with Leadless CRM products

• A comprehensive ability to analyze and evaluate technologically complex devices

• Ability to collaborate and work with others effectively

• High-level of comfort in navigating the medical environment, to include labs and hospital settings

• Proven success displaying confidence in leading and influencing customers; ability to confidently provide guidance to course correct as needed

• Ability to prepare and present effectively written and verbal communications.

• Thorough familiarity with medical device industry policies, operations and procedures.

• Expert verbal and written communication, interpersonal and presentation skills.

• Demonstrated working knowledge of frequently used personal computer programs and applications, such as, Microsoft Office.

• This position requires a considerable amount of business travel.

• Professional training/education certification or designation.

• Previous sales experience and/or demonstrated business acumen.