Claim and Delivery - Intake Processor - Remote Work from Home!

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners.

Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients.

Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets : Partnership, Integrity, and Innovation.

Purpose

Open and review high volumes of new Legal Referrals from multiple clients.

Prepare FDCPA / Demand Letters for Attorney Review.

Complete mailings for FDCPA / Demand Letters.

Specific Duties and Responsibilities

• Open new Legal Referrals in Aldridge Pite, LLP’s internal case management software
• Download all corresponding documents from client systems and / or email
• Review referrals for all necessary information and documents according to client / court / judge requirements in order to proceed with the file
• Request and follow-up on any missing information or documents necessary to proceed with the file
• Forward complete files to appropriate paralegal to ensure appropriate and timely handling of file
• Preparation and mailing of FDCPA / Demand Letters for multiple clients

Job Requirements

• Minimum High School diploma.
• No experience required
• Prior Legal experience preferred but not required

Essential Professional Skills / Competencies

• Must be self motivated and able to work efficiently in fast paced environment
• Must be able to open and review high volumes of new referrals effectively and accurately
• Must have the ability to communicate with co-workers, attorneys and other staff members regarding files
• Must be proficient in software tools including but not limited to Word, Excel, Outlook and the Internet
• Must be organized and multi-task oriented
• Must have excellent communication skills both verbal and written

General Competencies

• Demonstrates strong written and verbal communication skills. Effectively communicates with all clients (via Client Systems, e-mail and phone).
• Provides exceptional customer service to internal and external customers.
• Identifies and resolves problems in a timely manner.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Processes work in compliance with Client requirements as well as SOPs and Operations Matrices.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Excellent problem solving and organizational skills.
• Must be a team player and willing to help others in their department whenever necessary.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including :

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24 / 7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth
• And so much more!
2 days ago