Customer Service Representative Oil & Gas
Contract posted 4 days ago
Job Description
INDUSTRY : Oil / Gas
SUMMARY :
Merit Services is looking for a candidate who has strong persuasive skills and experience in customer service. They need to be proficient in dealing with customers and clients.
RESPONSIBILITIES :
- Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation, and closing.
- Proactively engage with customers using phone, email, web conferencing.
- Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology.
- Manage relationships with customers.
QUALIFICATIONS :
- 3 years of customer service experience with quoting experience strongly preferred
- Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions and apply concepts of basic algebra and geometry.
- Ability to solve practical customer problems.
BENEFITS :
- The salary offered will be competitive and will depend on the candidate’s experience and qualifications.
- The health and dental benefits package is comprehensive.
- A retirement savings plan that includes contributions from the employer.
- Compensated time off and individual absence.
- Possibilities for enhancing professional skills and advancing one’s career within the organization.
- An environment that encourages collaboration and inclusiveness in the workplace.
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