ServiceNow Engineer Platform Operations

ServiceNow Engineer Platform Operations

Join to apply for the ServiceNow Engineer Platform Operations role at KPMG US . Known for being a great place to work and building a career, KPMG provides audit, tax and advisory services for organizations in todays most important industries. Our growth is driven by delivering real results for our clients, supported by a culture that encourages individual development, embraces inclusion, rewards innovation, and supports communities. If youre as passionate about your future as we are, join our team.

KPMG is currently seeking a ServiceNow Engineer Platform Operations to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities

• Lead and execute support and enhancement requests across all ServiceNow products / modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
• Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
• Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
• Contribute to all aspects of the Platform and Plugin / Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
• Manage platform health, monitoring performance, and maintaining integration points
• Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions

Qualifications

Benefits

We offer a comprehensive, competitive benefits package, including medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well?being benefits. Eligibility and details are provided on the KPMG US Careers site. Our Total Rewards package includes personal time off, paid holidays, and additional benefits designed to support your health and well?being.

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws.

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