Workday/HR Services Representative

Brand:

Bagel Brands

Bagel Brands is the parent company for your favorite breakfast brands, Einstein Bros. Bagels, Bruegger's Bagels, Noah's NY Bagels, and Manhattan Bagel. We believe in the bagel and how it has the unique ability to bring people together. Our team has a standard set of values and behaviors that allow us to spread a little more joy and happiness in the world. They let us laugh, smile, and enjoy each other’s company a little more. These are the behaviors that guide how we work, how we treat each other, and how we treat our guests. We believe that there is no better way to make someone’s day than with a warm, fresh-baked bagel and a heart-felt good morning.

Position Mission:

The People Services Representative is responsible for working on an HR/People Services Support Line to receive, respond to, and document phone calls and e-mails related to benefits, compensation, payroll, leaves of absence, company policy, performance management, recruiting, and HR Technology topics. This individual will also perform necessary research and work cross-functionally to escalate and resolve issues and questions in an empathetic, professional, and in a timely manner.

Responsibilities Include, but are not limited to:

• Ability to commute to our Denver Support Center 3 days a week (minimum)
• Delivering a high quality and consistent people service to employees and leaders
• Acting as part of a centralized Shared Services team, answer high volume phone calls and e-mails related to employee inquiries and requests with speed, accuracy, and professionalism
• Providing assistance related to HR transactional team member data changes, ensuring accuracy and alignment with organization policies.
• Collaborating and working cross-functionally with team members, other departments, and various business units within the organization
• Supporting and facilitating HR Technology transactions/maintenance: applicant tracking, payroll, human capital management, time and attendance, employee files, background checks, e-verify
• Demonstrate ability to understand and apply local, state, and federal employment laws
• Maintaining confidentiality, observe data protection, and associated guidelines where appropriate
• Completing special projects and ad-hoc requests as needed

Required Knowledge, Skills & Abilities:

• Highly detail and results oriented
• Ability to multi-task with excellent time management and prioritization skills
• Ability to maintain strict confidentiality of sensitive information
• Excellent people skills – able to build results-oriented relationships; strong partnering skills
• Must be goal-driven, responsive to deadlines, team player
• General knowledge of various HR laws and practices
• Comfortable taking inbound calls in high-volume setting
• Strong verbal, written, and interpersonal communication skills needed for problem-resolution and response to inquiries
• Ability to address customer concerns while also maintaining adherence to standards

Education/Training/Experience:

Required:

• Associate's degree or equivalent work experience
• 1 + year experience in Human Resources administration and/or benefits
• Workday or other HR information systems experience
• Intermediate level skills with MS Office products (including OneNote, Excel and Outlook)

Preferred:

• Thrives in fast paced environment with changing priorities
• Working knowledge of Benefits, Human Resources, Employee Relations and leave of absence administration
• Experience with benefit providers and troubleshooting benefit related issues

Address: | 1720 S Bellaire St. Skybox , Denver, Colorado 80222 |

Compensation Range:

$48,672.00 - $85,176.00 per year

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The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Bagel Brands reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Bagel Brands is committed to providing equal employment opportunity, and fair treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Bagel Brands makes employment decisions based solely on qualifications for the position.