Front Desk Agent

Job Description Front Desk Agent - ( 220000NI ) Description

The Hilton Madison Monona Terrace is in search of an energetic, outgoing individual to join our Front Desk team as a Front Desk Agent!

This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay.

ESSENTIAL FUNCTIONS :

• Check guests in and out of room.
• Able to provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.
• Responds to guest requests and handle guest issues or reports complaints to management.
• Remain calm and alert, especially during emergency and / or heavy hotel activity.
• Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guest as they arrive to the hotel.
• Assist with luggage storage as necessary.
• Cash handling accuracy including responsibility for House Bank.
• Perform other duties as assigned.

POSITION REQUIREMENTS :

• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• High school diploma or equivalent required.

BENEFITS :

• Medical, dental, vision and life insurance offered for eligible full time associates following 30 days of employment
• 401K available for eligible associates following 90 days of employment
• Free meal per shift
• Free employee parking
• Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
• Discounted movie tickets
• Ability to transfer within the company
• Hilton branded training
• We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
• We are an equal opportunity, affirmative action and drug free work place
• This employer participates in E-Verify

Primary Location

United States-Wisconsin-Madison