Manager Agency Services & Participations

ComericaNovi, MI, US

30+ days ago

Job type

Full-time

Job description

Manager Agency Service Participants

This position is responsible for driving the servicing optimization of this function through transformation initiatives as well as overseeing the daily production activities for Comerica's commercial loan syndicated loan portfolio. This includes both the Agency services function as well as deals where Comerica is a participant / member. The Syndications servicing teams are national, fast paced, highly visible teams serving as the primary day-to-day processing team for the bank's Syndicated businesses which are the largest and most complex lending portfolios in the bank. Servicing teams are responsible for all loan processing, loan monitoring and loan reconciliation with participant and agent banks. This role will provide leadership and oversight assuredness that all required financial and administrative transactions / financial postings, typically multi-million dollar, are appropriately reflected in the Bank's systems (AFS) and recorded on an accurate and timely basis for all three entities involved in a syndicated deal (customer, Comerica portion and member banks / participants). Often these time commitments are memorialized in the executed legal documents and there are financial penalties for missing thresholds. This manager will interact with and influence internal stakeholders and partners involved in syndicated loan activities to implement process improvements, identify, and mitigate risk and provide support for business growth. The Commercial Lending Syndications Senior Operations Manager role provides leadership and oversight of a team that handles daily administration of roughly $34 billion in loan commitments. These loans tend to have the most complex structure and schedules and requires that colleagues are proficient at reading loan documents to ensure structures on the loan system are properly reflected.

Position Responsibilities :

Operations Strategy

Develop, effectively communicate, and implement strategic and tactical plans to deliver Syndication services that meet corporate objectives.
Create a consistent national operating model to ensure the delivery of competitive, quality syndication services to support Comerica's commercial and capital markets activities.
Drive assessment of existing operations and identify opportunities to move the operations past industry standard toward competitive differentiation.
Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards.
Partner with product management to influence and determine impacts of new offerings and system enhancements.
Engage with industry leaders, suppliers and financial institutions to understand trends, best practices and influence industry standards

Production Oversight

Oversee daily servicing functions to meet Service Level Agreements between loan operations and internal departments and customers.

Direct activities to ensure a consistent national platform for the delivery of competitive, quality syndication services to support Comerica's commercial activities.

Execute effective risk management by identifying, managing and mitigating risk through adherence to applicable internal / external policies and regulatory requirements.

Partner with loan groups on Syndication loan pipelines to proactively manage staffing and influence loan structure if needed to ensure efficient servicing.

Partner with other internal departments to resolve issues and influence policy or procedure changes.

Collaborate with external member or participant banks to improve collaboration and resolve issues.

Develop tools to monitor team performance through an effective self testing program.

Manage financial plan, monitoring financial expenses and variances, identify opportunities.

Develop effective communication vehicles to report department performance and actions taken to address service failures.

Lead with composure during an incident or crisis. Perform effective root cause analysis as well as strategies to recover.

Project Management

Provide leadership as key stakeholder in projects needed to design and implement the new loan servicing technology (AFS replacement, IVR upgrades / maintenance, ServiceCloud / nCino updates), and thereafter to continuously improve service delivery.

Participate in projects originating in other business units but may impact the processes and procedures of the Syndications group.

Participate in the formulation and implementation of new and revised systems, policies, and guidelines.

In depth knowledge of market initiatives to streamline and automate processes and servicing.

Talent Management

Select, motivate and retain high performing talent, cultivating a spirit of teamwork with shared goals and objectives.

Develop and clearly articulate distinctive strategies to position LTS as a competitive advantage to enable Comerica to reach its revenue growth goals.

Coordinate with HR and peer operations managers to enhance corporate practices and programs to continuously improve operations management developmental curriculum.

Provide strategic direction to ensure instructionally sound training programs are delivered to improve operational and targeted technical capabilities that ensure team members are skilled for the future.

Develop plans to reduce key person dependencies, ensure succession and knowledge transfer plans.

Other duties as assigned

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Agency Manager • Novi, MI, US