Human Resources Technical, Administrative, and Customer Service Support
Wage Range : $27.88 - $44.61 per hour
Provides technical, administrative, and customer service support to the Human Resources team across multiple functional areas including compensation, HRIS data management, leave of absence, benefits, employment, recruitment, and employee relations. This position is responsible for handling day-to-day HR operations, coordinating with employees, managers, recruiters, Payroll, and external partners, and ensuring smooth HR processes and compliance with organizational standards.
Primary Duties :
- Provides general HR customer service to employees, applicants, and the public; both in-person and by telephone. Screens and directs phone calls, takes and relays messages, and answers questions regarding employment, benefits, and other HR-related topics.
- Responds via email to questions regarding human resources matters, rules, and regulations.
- Processes employment verification requests and other requests for information.
- Issues and maintains ID badges, proxy cards, ORCA Business Passport cards, GEMPAY access, and HR employee business cards. Coordinates with Security and Volunteer Services departments as needed.
- Receives, processes, and maintains employee credentials, licenses, and degrees in HRIS. Notifies Compensation team of updates requiring ePAR entry.
- Supports HR data management, including data collection, entry, tracking, calculation, and reporting. Compiles and distributes reports as requested.
- Assists HRIS Team with system audits and data entry.
- Updates supervisor changes and other employee data in PeopleSoft (HRIS).
- Serves as primary point of contact for receipt of Benefits, Leave of Absence, Worker's Compensation, and Reasonable Accommodation documentation.
- Assists Leave of Absence team with answering employee questions and creating reports regarding Washington State Paid Family Medical Leave (PFML).
- Assists with oversight of the performance appraisal system, including maintaining job descriptions and assigning system access, in coordination with the Compensation Team.
- Supports new hire orientation by assisting with administrative tasks and onboarding paperwork.
- Coordinates ordering, stocking, and distribution of office supplies and HR materials (e.g., benefit packets, new hire portfolios).
- Assists with development and maintenance of employee discount programs.
- Performs other duties as assigned.
License, Certification, Education or Experience :
Bachelor's degree in Human Resources, Business, or related field; or equivalent combination of education and experience.2 years of Human Resources experience (preferably including compensation, HRIS, or leave of absence).1 year of administrative or office support experience.Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and HRIS / Applicant Tracking Systems.Strong interpersonal, customer service, written, and verbal communication skills.Ability to organize, plan, and prioritize multiple tasks with attention to detail.Sensitivity to and knowledge of various ethnic, cultural, and socioeconomic groups.Desired for the position :
Healthcare HR experience.Current knowledge of state and federal employment laws / regulations.Benefit Information : Choices that care for you and your family.
At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff, and their loved ones maintain and improve health and financial well-being.
Medical, vision and dental insuranceOn-demand virtual health careHealth Savings AccountFlexible Spending AccountLife and disability insuranceRetirement plans 457(b) and 401(a) with employer contribution)Tuition assistance for undergraduate and graduate degreesFederal Public Service Loan Forgiveness programPaid Time Off / VacationExtended Illness Bank / Sick LeavePaid holidays.Voluntary hospital indemnity insuranceVoluntary identity theft protectionVoluntary legal insurancePay in lieu of benefits premium program.Free parkingCommuter benefitsCafeteria & Gift Shop Discount