Crane Field Service Technician

Overview

The Mazzella Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company's success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making. Relocation assistance available.

Responsibilities

• Perform on site repairs on overhead cranes and hoists at customers' facility as directed by the Service Supervisor (or Service Manager).
• Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
• Respond to emergency break down call outs as directed by the service supervisor, including after hours and weekend availability.
• Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine root cause and establish needed repairs using visual inspections, testing procedures, and appropriate testing equipment.
• Understand and apply OSHA, ANSI, CMAA and other codes or regulations pertaining to crane service; able to obtain specific regulations if requested.
• Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes / hoists and simple structural elements.
• Complete daily paperwork accurately (time tickets, service reports, inspection reports, expense reports, and sales lead generation forms).
• Review with the customer all repairs performed and obtain their signature on the daily service report to indicate acceptance of proper and completed work.
• Maintain all company equipment and tools in compliance with manufacturers' recommendations and certifications (e.g., vehicle, forklifts, man lifts, operating machinery).
• Keep a proper stock level of inventory and line stock items on the service vehicle.
• Maintain documentation on the service vehicle and utilize the proper forms used by the service department.
• Maintain a professional appearance and image at all times.
• Maintain regular communication with the local office and / or call in at least once per day to the service supervisor.
• Exhibit excellent people skills to communicate with inter-company personnel and customers and promote strong customer relationships.
• Maintain the Quality Assurance Standards.
• Collect, develop and formalize information for proposals of replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
• Keep training assignments current.
• Perform other duties as assigned.

Requirements

Education

A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.

Experience And Skills

Summary

The Mazzella Way : Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations, we are leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members Join Mazzella

Mazzella Core Values

Safe-personal commitment to all stakeholder's well-being; purposeful control of risk. Lifelong Learner – routinely acquire new skills and capabilities that bring value. Humble – lack excessive ego or concerns about status; emphasize the Team over self. Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed. Smart – common sense about people, good judgement, and intuition around their impact on group dynamic.

EOE / Drug Free Workplace

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