CUSTOMER SERVICE REPRESENTATIVE III

Customer Service Representative III

The Solid Waste Management Department (SWM) is seeking a Customer Service Representative III who uses knowledge and problem-solving techniques to provide general information and customer assistance to internal and external customers. The responsibilities are as follows :

Compute, authorize, and prepare documentation for adjustments to customers' accounts.

Collects data and requests field investigations.

Research and review bill inquiries by using computer and / or microfiche.

Prepare written records of proceedings, as well as original correspondence to customers.

Maintain up-to-date developments relevant to the operations.

Other duties, as assigned.

Working conditions consist of standard procedures and tasks where basic analytic ability is required. As in the comparison of numbers and simple facts in the selecting the correct action. The position is physically comfortable most of the time with occasional periods of stooping, bending and / or light lifting of materials of up to 10 pounds.

Minimum requirements :

Education : Requires a high school diploma or a GED.

Experience : Three years of administrative or customer service-related experience are required. An associate's degree may be substituted for up to two years of experience. A bachelor's degree may be substituted for the years of experience.

Preferences :

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Candidates with at least 2-3 years of basic to intermediate proficiency in Microsoft Office Suite.

Application procedures :

Only online applications will be accepted for this City of Houston job and must be submitted online at : www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting : http : / / agency.governnmentjobs.com / houston / default.cfm or call 832-393-6079. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. If you need special services or accommodations, please call TTY 7-1-1.

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. The city offers a competitive benefits program, including health coverage and a defined contribution pension plan. Benefits include :

Medical

Dental

Vision

Wellness

Supplemental Insurance

Life insurance

Long-term disability

Retirement pension

457 deferred compensation plan

Employee Assistance Program

10 days of vacation each year

11 city holidays, plus one floating holiday

Compensable Sick Leave

Personal Leave

Flexible schedules

Hybrid-Telework for eligible positions

Professional development opportunities

Transportation / parking plan

Section 125 pretax deductions

Dependent Care Reimbursement Plan

Paid Prenatal, Parental and Infant Wellness Leaves

Healthcare Flexible Spending Account

For plan details, visit http : / / www.houstontx.gov / hr / benefits.html