Application Engineer

Job Title : Application Engineer

Location : Fremont, CA

Responsibilities :

• Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in-memory computing products, Instinct Software, and SDKs
• Collaborate closely with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality
• Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction
• Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively
• Act as a bridge between customers and product development teams, conveying customer feedback, feature requests, and improvement suggestions
• Maintain in-depth knowledge of our AI in-memory computing solutions, staying up-to-date with product updates, enhancements, and industry trends
• Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential.
• Collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions.
• Fosters Long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance
• Offer guidance to customers on optimizing the performance of their applications through our solutions
• Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction.
• Collaborate with Software Engineering, Product Management, and other cross-functional teams to ensure the alignment of customer needs with product development

Requirements :

Experience in one or more of the following areas considered a strong plus :