Scheduler/Dispatcher-Bilingual

Job Description

Job Description

Benefits :

• Bonus based on performance
• Health insurance
• Paid time off

Are you : Reliable, consistent and highly accountable?

Do you : gain satisfaction by being good at what you do and putting in a solid days work?

If so, we would welcome the opportunity to talk with you and answer your questions so that you have all the information you need to know if this position is a good fit. No pressure.

CFL Value Alignment : At CFL we have four main core values.

Todos Para Uno (all for one) - We are not a team because we work together, we are a FAMILY because we respect, trust, help & care for each other.

To thrive in our CFL family you must enjoy being part of a team and helping others succeed and enjoy their work.

W e Work Hard - Our CFL family relies on us to do whatever it takes to deliver quality, exceed expectations the first time, and do what's right.

If being part of a hard-working team with a supportive structure aligns with your goals, we want you!

Lift & Respect - Respect, dignity, and equality guide us daily to lift each other to be our best. If you are mean-spirited or do not enjoy helping others on your team, be their best, you will not fit in.

If being treated with respect and an opportunity excites you, please join the best!

Do What's Right - Our team acts with integrity, honesty and focuses on putting ourselves in the shoes of others.

Job Description

Salary / Benefits : Commensurate with experience, PTO, health insurance options, retirement with a 3% match, and paid holidays.

Hours : This is a full-time non-exempt position, hours of work and days are Monday through Friday, 7 : 00 A.M. to 4 : 00 P.M.

Location : This job operates in an office environment.

Essential Duties and Responsibilities

Maintains customer relations by dispatching trucks safely and efficiently. Provides accurate records for payroll and billing, recording events and hours worked via GPS.

This position additionally provides sales support for the company, mainly providing services to our customers or potential customers, by answering the phones and entering client data, creating estimates, handling customer complaints, billing / account questions and other administrative tasks as required.

Maintain a positive, empathetic, and professional attitude towards our clients and co-workers at all times.

Work closely with management, customers and team members. Provide feedback on the efficiency of the company processes. Alert management of trends, repetitive patterns of client complaints or requests.

Assist with communication with Spanish-speaking field staff.

Develop full knowledge of company services and products, procedures, and applications. Assist in driving the general objective of our company while following the organizations core values on which we perform our work, conduct ourselves with our clients, and interact with each other.

Academic or Trade Qualifications :

High School Diploma or equivalent.

Required Work Experience and Skills

• MUST be able to read, write, and fluently speak English and Spanish
• Professional, detail-oriented, organized, team player, flexible, and dependable
• Excellent multi-tasking and time management skills
• Self-motivated, independent, high initiative, and drive
• Meticulous about ensuring that numbers and other data are correct, and tasks are completed on time and accurately.
• Ability to manage and handle frequent interruptions in workflow, while reprioritizing when necessary.
• Understands that while process and rigor are important, a human approach, common sense, trust, and follow-through are at the core of the Companys values.
• Tech-savvy and a quick learner with proficiency in Microsoft Office and data entry.

Preferred Work Experience and Skills

1 Year of scheduling / dispatch experience

Experience in service-related positions or a lawn care company

Associates degree

Experience in analyzing data and assembling detailed reports.