Territory Manager

Let's unpack this - Who are we?

mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best : taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.marcone.com.

About Munch's Supply

Munch's Supply was founded in 1956 by Willard Munch, who wanted to develop a local source of electrical supplies for area contractors. Today, the company focuses exclusively on supplying heating, cooling and plumbing industry contractors with quality products, serving professionals in Illinois, Indiana and Michigan. For more than 65 years, Munch's Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard, Trane, Mitsubishi and Rheem. For more information, visit munchsupply.com.

Job Summary

The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new products, resolving customer issues, delivering training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Sales Manager and provides ongoing insights on market competition and territory trends.

Job Duties & Responsibilities

• Delivers proactive, timely customer service across multiple communication channels
• Resolves or escalates issues with effective follow-up
• Collaborates with internal teams to address concerns and strengthen relationships
• Maintains a solution-focused approach in all interactions
• Achieves or exceeds revenue goals across total sales, equipment, and new business
• Builds strong customer relationships and drives account growth within territory
• Increases sales with existing customers through regular engagement
• Communicates monthly with accounts on products, promotions, training, and updates
• Supports vendor objectives and company sales initiatives
• Conducts cold calls and manages a pipeline aligned with growth targets
• Closes sales with compelling presentations tailored to the audience
• Advises customers on sales strategies, pricing, and financing to support business growth
• Maintains organized and timely completion of administrative tasks
• Submits accurate mileage and expense reports promptly
• Keeps dealer email lists current and organized
• Schedules appointments accurately using the CRM system
• Promotes marketing initiatives including promotions, flyers, specials, and training
• Maintains knowledge of vendor marketing programs and support offerings
• Assists with planning and execution of annual Dealer Meetings
• Conducts pricing studies and distributes dealer pricing and updates
• Demonstrates in-depth knowledge of company product lines with accuracy and confidence
• Maintains an organized personal library of sales and technical materials for all product categories
• Supports collection efforts for outstanding accounts receivable as directed
• Understands basic accounts receivable processes and can retrieve relevant records in the ERP system
• Safety-sensitive role requiring constant alertness and safe work practices
• Attends training and travels as needed
• Performs other duties as assigned in alignment with evolving organizational needs

Qualifications

Preferred Qualifications

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including :

What We Offer :

We prioritize your well-being from day one with a comprehensive benefits package that includes :

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.

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